Frequently Asked Questions
Everything you need to know about your Stone Glacier gear and orders.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your gear ships, we will send a second email containing your tracking number so you can follow its journey.
What is your return policy?
We offer a 30-day return policy for items in new, unworn condition with original tags attached. Returns are processed within 5-7 business days of arrival at our warehouse.
Do you offer international shipping?
Yes, we ship our technical apparel and gear worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I care for my Stone Glacier technical apparel?
To maintain the integrity of technical fabrics, we recommend machine washing on a cold, gentle cycle with specialized technical detergents and hanging to dry.
Does your gear come with a warranty?
We stand behind our products. All Stone Glacier items are covered by a limited lifetime warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through specialized financing partners.